Implementing customer relationship management (CRM) software to increase the productivity of ProService company’s employees.
He / She shall be in-charge of supporting CRM software and plays the role of technical and social link between the complex structure of the CRM system and the employees who must use it every day.
-The CRM administrator is the “boss” of the CRM application. The administrator is responsible for interpreting, editing and customizing the CRM to fit the needs of the company. Even in large enterprises, there are often only one or two CRM administrators; thus, it is extremely important that the administrator is confident in his abilities to work with all facets of the CRM.
In addition to maintaining the CRM system, the administrator must also train, coach and support the employees who use the CRM software.
-On a daily basis, the CRM administrator will respond to questions from users throughout the company. He/She will also provide support and troubleshooting on the system, making changes as needed.
In addition, the CRM administrator is often involved in meetings when management wishes to discuss changes to the system. In these discussions, the CRM administrator represents the interests of her users within the company and also the integrity of the CRM system.
-CRM administrator(s) shall have a strong information technology (IT) background. A bachelor’s degree—preferably in computer science or a related field–is required. Additional education, particularly in database management, business, programming or IT infrastructure, is beneficial.
He / She shall accept undertaking further commercial CRM application certification for the selected particular software.
-According to Salary scale of the company and having both experience dealing with CRM applications and a solid educational background.
5.Preferred Candidates are those who are graduated from a Faculty of Computer and Information Science from one of the following universities in Egypt:
• Ain Shams University; Cairo University – GUC; AUC, BUE, AASTMT,
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