Team Leader jobs at ShipBlu March 2022

ShipBlu Now Hiring
We are looking for a Team Leader
job Responsibilities

• Manage the team of warehouse agents, delivery and pickup agents.

• Oversee the day-to-day operations.

• Monitor team performance and report on metrics.

• Act as the communication focal point and resolve issues and/or conflicts

• Warehouse Agents

o On-board and train warehouse agents on the process and system.

▪ Train the agents on the receiving/dispatching process

▪ Train the agents on the sorting process

▪ Train the agents on the returns and exchanges process. (AWBs)

▪ Train and monitor agents on the cash collection process.

▪ All packages are stored at the end of every day. (In-Transit)

▪ All packages are stored in their correct storage point.

▪ Ensure pickup, drop-off and travel bins are activated.

▪ Ensure all bins are placed in the right location.

• Last-Mile Agents

o On-board and train last-mile agent on the process and system.

▪ Train agents on how to use their portals

▪ Explain how we operate on delivery windows

▪ Explain the navigation function on the system

▪ Explain the returns/exchanges process

▪ Explain our “Open Package” policy

o Monitor compliance and quality control

▪ Ensure delivery agents are present on time and in their uniforms.

• Manage the daily on-ground operation

o Stay aware of the agents’ schedule to avoid dropouts.

o Report and activate the backup plan in the case of any agent’s absence

o Ensure all task lists are OFD

o Ensure all orders are delivered in the selected delivery windows.

o Maintain the 5-day order cycle inside the hub.

o Stay informed and approve the failed deliveries.

o Follow the Orders Awaiting Call process for 2nd and 3rd attempts.

o Ensure sending out supplies requested in time.

o Constantly monitor LM agents’ routes and daily delivery rates

o Constantly monitor FM agents’ routes and daily pickup rates

• Manage the daily cash cycle

o Responsible for the cash collected in your hub

o Audit the system against the cash collected

o Follow the finance’s process of cash depositing and petty cash

o Directly report any issues or problems with the cash cycle

• Report any faults your team encounter on the system

• Provide suggestions to improve the system flow and increase visibility

• Manage and report the count of supplies at your hub monthly
If you have the above qualification and interested to join us please send your CV to Marwa.zaki@Shipblu.com mention job title in email subject
Any email without mentioning the job title will be neglected