Vacancy: Technical Support Engineer
Location: Zamalek & 6th of October
Part of the Duties/Responsibilities:
• Ensure resolution of day to day IT incidents reported by end-users.
• Collect, record and log all IT user requests and complaints into system.
• Leverage of tools to provide support, track all user requests, incidents and problems and manage ticket life cycle, including status, progress, closure and verification with end-user.
• Escalate to Business Application, Infrastructure or Data Management functions as level 2 support when needed.
• Plan, evaluate and manage the deployment of desktop solutions.
• Ensure proper security setup of end-user desktops and manage IT security issues.
• Perform tracking, reallocation and disposition of end-user IT assets.
Requirements:
•1-3 years of experience
• Bachelor degree of IT or Computer Science
Candidates who fit the profile are to send me their CVs mentioning their job title in their subject [email protected]
