almatar company is hiring “Flights Operation Agent”
Job description:
Dealing with customer requests received through different channels Following the company process & procedures and updating the systems according to transactions.
Catching daily operational targets & systematic follow-ups for issues of previous days with the aim of resolution.
Coordinating with other departments, supervisors & team members to resolve the cases on time in case of necessity, taking initiative for company priorities & client satisfaction.
Ensure services are provided to customers in a timely manner Responsible for the daily communication with providers.
Responsible to ensure that the number of bookings assigned in the list is all done Responsible for the handover of the pending to follow-up to maintain high customer satisfaction.
Job Requirements:
Graduated preferably from tourism or related studies.
From 1-2 years GDS experience on Sabre or Amadeus.
Preferably 1-2 years of experience in the Contact Center or Online Tourism Industry.
Flexibility to work various shifts including overnight shifts.
Basic proficiency B1/B2 in the English language is a must.
Location:
Cairo Maadi
Benefits:
Attractive packages are offered.
Social and medical insurance.
If you are interested, please send your CV to “[email protected]” please mention “Flights Operation Agent” in the subject.
