Customer Support jobs at Arabhardware December 2021

AHW Store is hiring Customer Support Representatives.

Arabhardware is the parent company of AHW Store and also considered as a market leader for tech and gaming in the MENA region.
AHW Store is An Online Store Focused on System Integration for Gamers, Content Creators, Enthusiasts, And Professionals, By offering ready-made & custom-made Pc builds.

Job Summary:

Customer support helps customers with their concerns, inquires and suggestions, Make sure to deliver the company point of view to their clients and deliver the voice of the customers to the company management, Transfer the technical issues to our technical team if needed.
Responsibilities:
• Respond to customer queries in a timely and accurate way, via phone, email or chat.
• Identify customer needs and help customers use specific features.
• Inform customers about new features and functionalities.
• Follow up with customers and transfer their technical issues to our technical teams.
• Gather and analyze customers’ feedback then share with E-Commerce Manager.
•Make outbound calls and confirming Orders.
•Follow up with customers to ensure their issues are solved.

Requirements:

• Experience as a Customer Support Specialist or similar CS role.
• English : V.good
• Familiarity with hardware is a plus.
• Experience using help desk software and remote support tools.
• Excellent communication and problem-solving skills.
• Multi-tasking abilities.
• Patience when handling tough cases.
• Can work Under pressure.

Benefits & Perks:

• Competitive salary.
• Social Insurance.
• Medical Insurance.
• Company Grants.

Location:6th of October
For applying you can send your CV on:hr@arabhardware.net
Subject:CS04