Sumerge Software Solutions is specialized in developing, customizing, and integrating software solutions. We provide high end software solutions and services promoting business effectiveness and efficiency, by constantly developing our skills, building solid customer relationships and maintaining quality of services.
We are looking for the following candidates to join our team.
Job Title: Systems Engineer
Responsibilities
• Implementation (Installation, configuration, tuning and support) of the applications and middleware software.
• Participate in implementation plans, requirements and specifications for the new projects and communication with internal/external stakeholders in related job area.
• Participate in the upgrade/patching planning and execution of the applications and middleware software.
• Implement appropriate monitoring, alerting and measurements to ensure the health of our environments.
• Analyzes and administrates the deployment of new requirements and change requests to existing systems.
• Design and implement backup and disaster recovery solutions.
• Participate in resolving high severity issues in a timely manner.
• Maintain a strong understanding of clustering and high availability design.
• Prepare technical documentation.
• Mentor and train junior engineers.
Job Requirement:
• 3 years of experience in Systems Engineering
• Bachelor’s degree in Computer Science or equivalent education in a related discipline.
• RHEL & Centos Linux OS administration skills
• Experience on vSphere, Microsoft active directory LDAP
• Experience on using CI/CD tools like Jenkins and Gitlab
• Good knowledge on Kubernetes & Docker installation and administration
• Knowledge of Highly available architecture design concept
• Knowledge of IBM WebSphere Administration Skills is a plus
• Knowledge of OpenShift Installation & Administration is a plus
• Knowledge of FileNet Installation & Administration is a plus.
Job Title: Junior Tech. Ops. Support engineer.
Duties and Responsibilities
• Leverage Support processes, systems, and tools to resolve a variety of technical problems.
• Own problems through resolution, properly escalate unresolved issues to appropriate internal teams (software developers, system admins …etc).
• Manage, prioritize, monitor queues, and respond to cases within defined SLA’s.
• Provide prompt, efficient, detailed, customer-oriented service.
• Reach clients either via phone, email or chat with an appropriate action plans.
• Create and maintain problem resolution procedures.
• Provide live support to operate and control employees for better performance.
• Coordinate with project teams to deliver in-depth probing to resolve problems.
• Administer production environment and resolve all issues effectively.
• Perform all duties of operations resource and monitor all operational input to ensure effective project availability.
• Inspect and provide on various operations and prepare reports to resolve problems.
• Provide L3 support including Bug fixing and code changes.
• Perform the modifications needed to improve the systems.
• Develop and manage controls on the involved technology layers for facilitate better performance with cooperation with internal teams.
• Provide monitoring solution by using monitoring tools to have an effective sensor on every layer of the solution.
• Create/Update a periodic proactive maintenance plans for all the involved layers including data, logic, and performance maintenance.
Job Requirement:
• 0-2 Years of experience in technical application support or technical implementations.
• Bachelor’s degree in Computer Science or equivalent education in a related discipline.
• DB knowledge specially Microsoft SQL Server, including log analysis and query handling.
• Troubleshooting performance issues in application, database , network and OS layers.
• Worked on different operating systems (Windows, Linux .. etc).
• Knowledge on Kubernetes & Docker is a plus
• Knowledge of Highly available architecture is a plus.
• Application server knowledge and troubleshooting, WebSphere knowledge is a plus.
• Knowledge of FileNet Installation & Administration
• Excellent written and oral communications skills with the ability to communicate effectively with both technical and non-technical agents.
If interested, please send your CV to [email protected] specifying the job vacancy in the mail subject .. Good luck!
