Technical Support Engineer Jobs in marakez October 2019

Vacancy: Technical Support Engineer

Location: Zamalek & 6th of October

Part of the Duties/Responsibilities:

• Ensure resolution of day to day IT incidents reported by end-users.

• Collect, record and log all IT user requests and complaints into system.

• Leverage of tools to provide support, track all user requests, incidents and problems and manage ticket life cycle, including status, progress, closure and verification with end-user.

• Escalate to Business Application, Infrastructure or Data Management functions as level 2 support when needed.

• Plan, evaluate and manage the deployment of desktop solutions.

• Ensure proper security setup of end-user desktops and manage IT security issues.

• Perform tracking, reallocation and disposition of end-user IT assets.

Requirements:

•1-3 years of experience

• Bachelor degree of IT or Computer Science

Candidates who fit the profile are to send me their CVs mentioning their job title in their subject [email protected]

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