Contact Center Advisor – Obour City Jobs in NAOS Marketing October 2019

• Handle customer complaints and answer inquiries.
• Promote products and services to customers.
• Find with customers best options to match what they want.
• Create solutions and ensure a smooth process.
• Ask questions to understand customer requirements.
• Enter and update customer information in the database.
• Take and process tickets in an accurate manner.
• Manage large amounts of incoming calls.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers.

Work Location:

• KM 28, Cairo-Ismailia desert road

Medical insurance:

• Provided After 3 months with AXA

Shifts: Rotational 08.30 Hour/Day included 45 minutes Rest Breaks

• For males: stretch is 24/7
• For Females: until 6:00 PM Max

Transportation:

• Provided from Saray El-Kobba (Misr El-Gedida)

Training: Paid

• Number of training days one week
• Payment of training days Normal working day