وظائف خدمة عملاء 25نوفمبر2014

Hello beautiful people
Customer service is urgently needed for ARG Company
Located in Maadi
Job Description:
Receive, analyzes, and reports customer complains, refers major hardware/software problems to service, personnel/ development department for correction, follow up periodically with clients to ensure their continuous smooth,

operation and satisfaction with company products/ service , reports any service defects to management on daily basic, analyzes customer reported problems and reports to appropriate channels problem areas in products, responsible to coordinate with sales, project managers and other key functional areas to ensure overall customer satisfaction within portfolio, responsible to tracks and follows up with other departments to ensure customer complaints are fully resolved, recommends new strategies services, new producers for enhancing client satisfaction, acts as a liaison between technical department at A R G and customers using the software in regards to system effectiveness modification requests, performance issues, new applications , etc, provide on- site, customer support to assigned portfolio of customers, implement customer retention strategies, responsible for contract renewal and account saves in assigned portfolio.
Qualification:
Bachelor degree in the field of accounting/ administration/ languages / manufacturing major, ability to handle and prioritize multiple assignment and meet deadlines, strong organizational, administrative and time management skills, strong analytical, strong written and verbal communication skills including presentations , ability to foster team work across functional areas and within care to provide seamless service to customers, ability to achieve goals in a changing work environment, proven commitment to deliver exceptional customer service , high communication skills, one year experience at least
Ready to work from 01:00PM to 09:00PM shift.
Our client operates in an amazing working environment in Maadi,
and we looking for a dynamic people who enjoy playing in a team,
if you interested send your C.V now To (hr@arg.com.eg)
With Subject : Customer Service
or call us on (01111070736 )