An innovative healthcare technology Company is hiring a qualified caliber:
Title : Call Center Agent
Job Description
• Answer calls professionally
• Respond to customer inquiries
• Research required information using available resources
• Handle and resolve customer complaints
• Provide customers with product and service information
• Enter customer information
• Process orders, forms and applications
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Complete call logs
• Produce call reports
Job Requirements:
• Proficient in relevant computer applications
• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology
• Six months or more experience in a call center environment
• Customer service experience
• Good data entry/keyboard skills
• Knowledge of administration and clerical processes
• Relevant product knowledge
To apply send your C.V at ( [email protected]) with subject (Call Center Agent)
