Description: Customer Service Representative
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems.
Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.
Job Type: from 4:00 PM to 12:00 AM (2 days off)
Customer Service Representative Job Duties:
• Resolve customer complaints via phone, email, mail, or social media.
• Attracts potential customers by answering product and service questions
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
• Advise on company information.
• Act as the company gatekeeper.
• Inform customer of deals and promotions. Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Handle changes in policies or renewals.
• Greet customers warmly and ascertain problem or reason for calling.
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Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking, Retention Skills, Follow up Skills
Gender: male
Age: 22 – 29
Experience: 0 – 4 call center experiences
Job Contact Info: send C.V to [email protected] with new pic
