Monginis Bakery Is Hiring IT Help Desk:
About the Job
Respond to requests for technical assistance in person, via phone, electronically.
Diagnose and resolve technical hardware and software issues.
Research questions using available information resources.
Advise user on appropriate action , follow standard help desk procedures and log all help desk interactions
Administer help desk software
Redirect problems to appropriate resource
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Prepare activity reports
Stay current with system information, changes and updates. – IT warehouse items control – attendance machines admin
1-3 Years Of experience.
Degree in Computer Science or equivalent
Understanding of computer systems (SW, HW), Network Equipment, Printers and other tech products
Ability to diagnose and resolve basic technical issues
Customer-oriented and cool-tempered.
Related trainings: A+, CCNA, MCSA
If you have the requirements send you updated Cv to this Email: