Fawry Plus is hiring Junior Support & Product knowledge Specialist :
*Location Smart Village
Duties & Responsibilities:
• Handle Fawry plus branches complaints (Payment & Technical complaints)
• Review new POS software release and deliver it to the branches for installation
• Review new Fawry plus services and prepare & update product knowledge material
• Handle the relation between Fawry plus branches and the Fawry first level support team
• Handle Fawry plus customers complains received through Fawry call center
• Handle Credit cards configuration
• Handle with Fawry warehouse to replace damaged spare part (POS, Adaptor, Battery etc.)
• Provide branches employees technical training sessions on Fawry system
• Attend Fawry Plus new services product knowledge training sessions conducted by Fawry Plus clients and transfer the knowledge to retail staff
Requirements:
• Bachelor degree of Commerce or equivalent
• 1 – 3 years of experience
• Ability to work under pressure
• Quick learner and has attention to details
• Very good communications skills
• Ability to deliver product knowledge training
Interested candidates may send their updated cvs to: shaima[email protected] , quoting the Job title in the email subject
