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IT Support Engineer
4+ years hands-on IT Support experience.
2+ years experience supporting Microsoft Windows 7/10
Experience supporting Macintosh OS 10.10 or later
Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
Proven skills in PC repair, troubleshooting, deployment, and liquidation
Proven ability to work successfully with limited supervision
May require lifting or carrying desktop computers up to 25 lbs
Some on call responsibilities are required
Some exposure with Linux or Unix
Regular activities include:
Windows/Mac/Linux OS deployment and support
User hardware/software/peripheral support
LAN troubleshooting and support
Systems administration
Hardware procurement and asset management
Creating and maintaining documentation
Mentoring and handling escalations from junior technician
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