Mortgage Loans Support Officer
Screen & review turned in applications to ensure that all needed documents / signatures are provided, according to CBE regulations & bank’s policies.
Call back customers to ensure that all points in the approved, call back script are covered and confirmed by the customers.
Perform I-Score Checking on turned in applications to insure that minimum accepted standards are met before submitting cases to the CAF.
Enhance approval rates through proactive salvaging of all rejected cases & review any supporting documentation received from sales channels to the salvage rejected application.
Direct applications to CAF, and follow up on cases approvals / rejections to ensure efficiency and enhance TAT and deliver the approved documents to the concerned Sales Supervisor
Provide regular competent feedback sales channels on turned in applications, approval & rejection rates to maintain the high quality of turned in applications and to support in improving booking efficiency and sales numbers.
Provide Feedback and necessary support to sales channels on submitted card applications and receive required supporting documents with the intent of salvaging cases.
Ensure the awareness of distribution channels staff on Mortgage Loanspolicies to raise the quality & productivity of application.Years Of Experience From 1 To 3 Years
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