Job Code: CSR at ( Noor Data network )
Responsibilities:(first line)
• Resolve customer complaints via phone, email, and social media.
• Attracts potential customers by answering product and service questions
• Maintains customer records by updating account information
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Prepares product or service reports by collecting and analyzing customer information
• Close out or open call records
• Handle changes in policies or renewals
• Handling the tech problem related to ADSL
• CCNA or Tech background is a must
Send your C.V to
[email protected]
[email protected]
