Customer Care Representative Sep2016

Customer Care Representative
Date: Sep 2, 2016
Location: Alexandria, Egypt
As an Maptec employee, we encourage you to think creatively and proactively about your career choices. Our work environment is dynamic and the career opportunities across our businesses offer variety and challenge. Providing career growth to our own employees is critical to our ongoing success–take charge of your career goals and empower your future!

Position Summary:
As a Customer Care Representative (Retail), you will handle calls from residential and commercial customers – answer their questions, retain them as a customer, provide a superior customer experience interaction, sale our products and cross-sell/upsell additional services to benefit their needs.

• Customer Care Representative (CCR) agent who is able to perform all customer service needs.
• CCR will be the primary point of contact for residential/business customers who contact the Customer Care Center by phone through the Customer Care line of business.
• The individuals employed in this position must be excellent problem solvers and must have exhibited a superior level of issue resolution capability through internal systems and process knowledge, and delivery of results.
• Individuals employed in this role should possess strong sales skills and must have the ability to effectively multi-task.
• CCR Agents are trained in and handle customer service and retention calls for one or more retail brands acquiring/retaining customers through multiple sales:
• Call Types (included but not limited to) – billing, service/solutions, complaint, retention activity (sales), up-sell value added products, account maintenance, etc…
• Agents are trained on and utilize multiple applications/systems to service customers – processing and viewing, follow up and issue tracking, courtesy credit and complaint resolution, and correspondence.
Education:
• Bachelor’s Degree in a related field.
Experience
• 1+ years of experience working directly with customers
• 1-2 years in a call center environment preferred, but not required
Skills/Knowledge:
• Bilingual in English and French a plus, but not a requirement.
• Demonstrated ability to deliver a positive customer interaction.
• Meet/exceed all monthly key performance metrics.
• Deliver accurate product information and serve as a knowledgeable resource for our customers.
• Basic math skills and analytical ability necessary to respond to billing inquiries.
• Strong interpersonal skills and respect for diversity.
• Attention to detail and time management.
• Good communication skills, written and oral.
• Demonstrated ability to handle multiple tasks at one time.
Physical Requirements:
• Ability to work on a computer and utilize telephone systems as required.
Working Conditions:
• Overtime may be required to accommodate workload and emergency call out.
• Hours of operation can range from 9:00am to 5:00pm Saturday-Thursday (Subject to change with prior notification).
to apply:
1- Call : 01289000851
2- send your cv to : hr@maptecgroup.com (your photo is necessary)