Abu-Auf House of Nuts
Request
Junior Helpdesk
Years of experience 2+
• Respond to requests for technical assistance in person, via phone.
• diagnose and resolve technical hardware and software issues
• research questions using available information resources
• advise user on appropriate action
• follow standard help desk procedures
• log all help desk interactions
• administer help desk software
• redirect problems to correct resource
• identify and escalate situations requiring urgent attention
• track and route problems and requests and document resolutions
• prepare activity reports
• stay current with system information, changes and updates
Certificates:
1- A+
2- MCSE.
3- Cisco Certified Network Associate CCNA.
Preferred Extras:
– Excellent knowledge in ( DNS , DHCP, Active Directory, Group policy)
– Own Car
– Benefits
o 2200 basic salary
o Social Insurance
o Medical Insurance
o 8 Hours
o Meal
If you interested please send your C.V to [email protected] or call us 01125894811
