A multinational company located in Nasr City is seeking for:
Senior Technical Support
RESPONSIBILITIES/DUTIES:
1. Equipment and Software Operational Support
a) Installs and configures computers and peripherals on data networks.
d) Designs and implements software network infrastructure
e) Provides guidance and training to Information Technology Services staff in resolving problems and queries.
f) install computers and printers
2. Computer Services Help Desk Support:
a) Provides senior level Information Technology Desktop services support, including:
b) First point of contact in all computer hardware and software problems and requests.
c) Analyzes problems (both technical and operational) and arrives at workable solutions.
d) Updates and maintains the related database(s).
e) Assists in the support of administrative computer-based applications.
3. Network Management & Planning:
a) Installs, maintains, and completes backups of RDC Windows Server2008v& 2012, Exchange Server2007 & 2013, SQL Server, DHCP, DNS and connection to Active Directory System
4. Administrative and Leadership Functions:
a) Maintains inventory of computers and printers for Evergreen processes
c) Monitors and reports on compliance with contract terms and conditions
d) Mentors, coordinates and provides orientation and training to Technical Support Analysts.
f) Leads and supervises IT projects as directed by ITDirector
REQUIREMENTS/QUALIFICATIONS:
Education:
• Post-Secondary Diploma, preferably in Computer Systems Technology, or equivalent combination of education and experience
Experience:
• 3 or more years of related experience working in an IT technical support
• Good working knowledge of computer software, hardware and networks
• Experience in developing and maintaining business applications as well as contract management are significant assets.
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