Client Care Representative jobs at GoodsMart July 2022

We’re hiring Client Care Representatives at GoodsMart
Career Level: Entry Level
Years Of Experience: 1 -2 years

Responsibilities:

-Respond to and resolve product or service problems that clients are experiencing.
-Build sustainable relationships of trust through open and interactive communication.
-Work effectively across a variety of communication channels: live chat, email, phone, etc.
-Attract and retain clients by answering inquiries and providing suggestions to the clients.
-Identify and assess the client’s needs through active listening to achieve satisfaction.
-Work collaboratively with teammates to solve client issues as quickly and as efficiently as possible.
-Report client complaints and escalate issues when necessary to prevent potential churn.
-Follow communication procedures, guidelines, and policies.

Requirements:

-Bachelor’s degree in any discipline.
-Fluency in English is a must.
-A customer service background is preferred.
Problem-solving skills.
-Communication skills, multi-tasking.
-Friendly behavior.
-Flexible with rotational shifts and can cope with the fast-paced work environment.
-Females only.

-Employment Type:
Full-time
-Location:
Al Agouza
Please if you are interested send your CV to
Hadeel.jalal@goodsmartegypt.com