Help Desk jobs at Tech-Me September 2021

Tech-Me Company (Digital & Entertainment Technology Retail) is currently hiring:
• Help Desk
Job Description:
• Perform troubleshooting through diagnostic techniques.
• Determine the best solution based on the issue and details provided by customers.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Identify and suggest possible improvements on procedures.
• Installs and configures computer operating systems.
Job Requirements:
• 0-2 years of experience.
• Computer Science / faculty of engineering / information system graduates.
• Good understanding of computer systems, mobile devices and other tech products.
• A+, CCNA, MCITP knowledge.
• Male or female
• Maximum age 30 years
• Excellent communication skills.
• English level: Good.
Benefits:
• Continuous training in knowledge and skills.
• Fixed Salary + incentive.
• Annual increase.
• Organized career path.
• Social & medical insurance.
Please send your CV to: talent.acquisition@tech-me.com