“Operations Assistant “
Duties & Responsibilities
• Contact customers to schedule and confirm service appointments.
• Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate.
• Schedule & communicate with Service Technicians to meet customer requirements.
• Perform outbound calls to customers to follow-up on service received.
• Replying to customer inquiries via phone and email.
• Operating a computer to enter data into ERP system.
• Preparing reports and spreadsheets to monitor and manage various departments.
• Make all necessary arrangements for meetings and workshops.
• Answer inbound customer service calls with an open, friendly greeting.
• Utilize strong listening skills and probing questions to identify the customer’s concern and evaluate their needs.
• Plan, organizes and completes assigned work in a timely manner.
Requirements
• Completely administrative experience.
• Bachelor’s degree in business administration or relevant field.
• Fluent in English is Must.
• Aware of access & SQL is Must.
• Proficient in Excel.
• Data entry skills.
• Able to communicate with all branches outside of Egypt in a timely manner.
• Excellent follow – up and organizational skills.
• Strong communication skills and interpersonal skills.
• Customer service background is plus.
Working Hour: 8:00 AM – 5:00 PM
2 days off
Address: Sunrise Building #4, second Floor, Embassies District, Nasr City, Cairo, Egypt
If you’re interested kindly send your CV on orkinegypt.hr@gmail.com