Fixed Network Configuration & Support Technical Specialist jobs at Vodafone April 2020

Role Purpose

  • 2nd Line Technical support for Data services, and supporting relevant teams.
  • Troubleshooting & problem analysis/solving for Data services and handling nodes, providing RCA and preventive actions.
  • Handling emergencies related to Data services, to minimize customer experience within the agreed upon time frame.
  • Implementing all configuration changes on all relevant nodes, following operations guidelines.
  • Acceptance and testing for new nodes & services implemented.
  • Implementing S/W corrections/patches and upgrades for all relevant nodes & services.
  • Interfacing and communicating with vendors, to track and follow up for the escalated problems.
  • Ensuring Highest Quality of service delivered to customers.
  • Applying relevant appropriate preventive actions to keep target network availability.
  • Following agreed upon procedures and processes in all team activities.
  • Building highest technical skills.
  • Adequacy/compliance to company values

Key Accountabilities And Decision Ownership

  • Responsible of service support of the fixed data network as last level of escalation including international GW, Core Routers, Caching, Radius, aggregators and access DSLAMs.
  • Responsible of service support of 3G, Enterprise & ADSL escalated customer cases.
  • Responsible of planned activities triggered by support issues.
  • Responsible of the projects triggered by support for future enhancement (HW offloading, Fixed Network Remote access).
  • Maintaining up-to-date devices with the latest recommended software version.
  • Performing software and hardware upgrade for core and aggregated network devices.
  • Responsible of Troubleshooting Mobile Internet international link & Caching problems.
  • Ensure adherence to SLA and procedures toward other departments.
  • Maintaining network availability, MTTR and KPIs within agreed levels.
  • Responsible for the efficient planning, budgeting of Fixed Data Network (Spare parts & vendor support contracts)
  • Responsible of the vendor in tactical approaches, agree on compensations and proactive measures to guarantee our capability to meet agreed service level of customers.
  • Applying security requirements to the network (scanning/upgrade/patching/hardening)

Core Competencies, Knowledge And Experience

Education: B.Sc. Degree in communication / electronics engineering
Work Experience:Minimum of 3 years; post qualification experience preferably in an ISP environment.

Technical Skills

  • BS in Electronics and Communication Engineering.
  • 2 years’ experience in ISP or equivalent experience.
  • Excellent computer skills.
  • CCIE-SP is a plus.
  • Python knowledge is a plus.

Personal Skills

Analytical and interpersonal skills are essential; together with an ability to communicate effectively at all levels.

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