Quality and Training Engineer Jobs at Telecom Egypt January 2020

Requirements :

• Engineering degree / or Computer Science
• CCNA certified.
• CCNP is favorable.
• Awareness of service management system standards.
• ITIL foundation is favorable.

Responsibilities:

• Monitor and improve the quality of operational processes and outputs.
• Ensure that quality standards are properly implemented and followed.
• Monitoring and analyzing engineers’ quality performance within department.
• Investigating customers escalations additional to processes’ bottleneck and interlocks.
• Conduct needed coaching and product trainings.