Quality and Training Engineer Jobs at Telecom Egypt January 2020

Requirements :

  • Engineering degree / or Computer Science
  • CCNA certified.
  • CCNP is favorable.
  • Awareness of service management system standards.
  • ITIL foundation is favorable.

Responsibilities:

  • Monitor and improve the quality of operational processes and outputs.
  • Ensure that quality standards are properly implemented and followed.
  • Monitoring and analyzing engineers’ quality performance within department.
  • Investigating customers escalations additional to processes’ bottleneck and interlocks.
  • Conduct needed coaching and product trainings.
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