Customer Service Manager Jobs in Andalusia Group December 2019

About the Job
  • Review the performance of each team member at the departmental objectives discussion appraisal
  • Provide customer service personnel with guidance in handling difficult or complex issues or problems so they can be resolved effectively and efficiently.
  • Sending the discharge cases for Lab manager
  • Rounds in ICU, CCU, inpatients
  • Sending report for cash and credit patients with doctor name and required procedures or service to be sent to the call center for follow up
  • Sending rounds reports with bed numbers and nursing ratio
  • Customer service daily activities for the day before.
  • Maintains a continuous customer satisfaction level to all patients by preventing or handling their complaints either official or unofficial.
  • Boost word of mouth by providing best-in class service before, during and after patients stay.
  • Holding customer satisfaction surveys for diverse hospital services.
  • Follow up the complaints with management till resolving it and provide customer with appropriate feedbacks within a strict time limit.
  • Handling the DAMA cases
  • Sending a welcoming messages to new entrance patients
  • Build loyalty through customer service.
  • Redefine evaluation criteria for customer service
Job Requirements
  • Bachelor degree
  • Excellent command of English
  • Six Years of Experience in Customer Service.
  • Preferable: (Experience in Hospitals)
  • Strong knowledge of Microsoft Office.
  • Focus on quality and customer service
  • Must be proficient with Microsoft Office (intermediate Word, basic Excel)
  • Must be able to effectively deal with people at all levels inside and outside of the Company
  • Creative ability & writing proficiency
  • Must adapt well to change and successfully set and adjust priorities as needed

To Apply from HERE:

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