Missions and Responsibilities:
- To provide prompt 1st line support for Applications for Egypt & Senegal. Enter all requests correctly into Helpdesk system and escalate to 2nd & 3rd line support as necessary.(GD, ORA, RMG, RMO, COT, CP, HITS, SEPA, BRTool, Integrations: Maximo, ORA, COT)
- Provide 2nd Level Support for Egypt and Senegal for Gideons application and RMG
- Following agreed procedures for Service now and IS Department and follow the SLA for the tickets and requests,
- Provide level 1 trainings for users, liaising with different departments for issues and requests resolution from above.
- Provide on site support in Air Liquide HQ during business hours, and remote out of business hours if required.
Competencies and Profile:
- Cairo resident
- Bachelor degree in Computer Science or equivalent technical institution certificate.
- 0 to 2 years of experience.
- Understanding of Information Technology application systems Google apps , MS SQL , MS SSRS. (latter require the basics)
- Excellent logging and recording skills describing issues with relevant detail.
- Ability to formulate an action plan and communicate it to the users.
- Ability to perform effective troubleshooting, escalate the fault to relevant specialist teams, weight priorities and formulate effective communication with end users
To Apply from HERE:
اشترك للحصول على الوظائف الجديدة اليومية:
