About the Job
- Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation).
- Manage the banned user process, and track and remove previously banned users.
- Maintain the Moderation Guidelines and ensure they are up to date.
- Respond, transfer and follow up the online complains/requests and escalating when necessary.
- Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate.
- Produce report about complains categories to be used on user experience enhancement plan. From (Facebook, live chat )
- Regularly feedback insights gained from community.
- Monitor all industry and company information and news to anticipate potential issues.
- Follow up the online orders and make the outbound calls when needed.
Job Requirements
- Very Good Communication Skills
- Very Good Customer Service Skills
- Hard Worker
- Active Person
To Apply from HERE:
اشترك للحصول على الوظائف الجديدة اليومية:
