Operations Team Leader Jobs in Otlob October 2019

About the Job
  • Coaching the team with the help of leadership and management techniques to deliver world-class service
  • Managing negative and positive behaviours constructively
  • Ensure agents are reaching their targets by holding regular one-to-one meetings and feedback sessions
  • Solve tricky escalations and crisis management situations
  • Develop the team and support individual progression and learning
  • Stakeholder management on a micro level (dealing with local Rider Managers as part of the day-to-day business)
Job Requirements
  • You have at least one year of experience in leading teams
  • You are fluent when it comes to communicating in English language verbally and written
  • You have excellent interpersonal and communication skills
  • It is an easy thing for you to read and evaluate reports
  • Data-driven performance management is an alien concept for you
  • You are a master of your trade when it comes to motivation and sharing a positive spirit
  • Using basic formulas in Microsoft Excel does not cause you any trouble

To Apply from HERE:


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