Information Desk Attendant Jobs in Al-Futtaim September 2019

About the Job

About the role
Role Purpose

To oversee and provide support on the Information desk, in order to assist customers in a friendly and professional manner and

KEY ROLE SPECIFIC ACCOUNT ABILITIES:

Customers

  • Greets and welcomes customers on arrival at the store.
  • Answer all customer inquiries and provide guidance on how to shop with IKEA.
  • Handles routine customer complaints promptly and courteously.
  • Log customer feedback on CRM System to build knowledgebase of frequent complaints/ inquiries with relevant solutions.
  • Ensure that customers are dealt with professionally to ensure maximum customer satisfaction.
  • Makes announcements and pages the person the visitors have asked to see.
  • Ensures Customers’ bags are stored safely and security.
  • Ensures Shopping tools and catalogues are available for the customers.
  • Provides bags / trollies as appropriate.

Operational

  • Ensure all system procedures are adhered to as per policy / procedure.
  • Provide Customer Senior with constant suggestion improvements.
  • Provide customers with catalogues when requested.
  • Understands the impact of increasing sales with Shopping Tools.
  • Communicates with Duty Manager on complaints that require management assistance.
Job Requirements

About You

You are a customer focused individual who is accountable for his decisions and is engaged in continuous leadership..
What’s more, we believe that you have the following knowledge, capabilities and motivation:

Live and share the IKEA values every day
Education

Minimum Qualifications and Knowledge:

High School

Minimum Experience:

  • 2 years in a similar role.
  • Working as Customer Service or Receptionist

Job-Specific Skills:

Dealing with customers, Analytical Skills, Effective Communication

To Apply from Here:

https://wuzzuf.net/jobs/p/233007-Information-Desk-Attendant—IKEA—Cairo-Festival-City-Al-Futtaim-Cairo-Egypt?l=jp&t=sij&o=4

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