Charging Support Engineer
ROLE PURPOSE:
•Role is covering the Charging Team Technically
•Ensure Charging systems KPIs are met via dailymonitoring on the performance reports.
•Define needed monitoring controls to be able to monitor KPIsand provide the needed automation for quality improvement.
•Achieve KPI’s and share it with management on a daily/weekly/monthly basis
•Responsible rolling out all the Upgrades and packages applied on the Charging System and the organizing the roll out plans with the different projects managers
•Assess the charging system capacity reports and set actions for performance improvement.
•Attends different technical forums & meetings inside and outside technology which aim to improve the charging services quality.
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