Service Center Manager Job in Egypt, May2013

Our Client is an Egyptian Electronic Distribution co, looking for a Service Center Manager Please send your CV to Samar Said ssaid@peopleplusonline.com Only Egyptians are accepted .

ROLE AND RESPONSIBILITIES
This position will handle the following functions related to after sales services:
• Repairing team. This will include mobile sets as first phase and will be expanded to include other electronic devices, i.e. digital cams, LCD, etc.
• Call Center team, which is expected to be 5-10 seats as first phase.
• Collection points and customer care units.
• Material planning coordinator.
• The expected # of reporters will be around 20 employees at first phase and may reach 50-60 on the medium term (2-3 years).
This role will be responsible for the following:
1. Creating and developing technical team in order to cope with the ever-changing technology needs for multi brand devices.
2. Dealing with logistics issue related to collecting and delivering maintenance sets from and to collection points.
3. Providing support to the customer care units (may be it will be within his direct reporters) to deal professionally with customer.
4. Dealing with suppliers for after sales issues, i.e. handling contracts clauses properly, rebates, warranty cases, etc.
5. Managing the relation with regulatory bodies concerning technical issues and audits.
6. Being member of the organization strategic committee that is responsible to develop the business.
Accountability:
1. After sales profit & loss statement
2. After sales business development according to company strategy objectives

QUALIFICATIONS AND EDUCATION REQUIREMENTS
Engineering degree in Electronics (Cairo – Ain Shams – Alex – AUC – GUC only are acceptable)
Very Good command of English
Minimum 5-7 years of experience in the same field of electronics or telecom
In addition to 3-5 years in managerial position