Afro Egypt is hiring “IT Specialist”:
Job Requirements :
· Industry specific certification in relevant computer languages or software may be required
· 1-3 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies’ products and services
· Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
· Comfortable working in and assisting others through company help desk software, such as Zendesk in addition other remote access desktop programs
· Accept constructive criticism and customer feedback regarding their experience with software or IT services
· Extensive experience working with different operating systems including Windows and Mac OS
· Ability to prioritize and manage several milestones and projects efficiently
· Professional written and interpersonal skills are essential when communicating with customers and clients
· Experience installing and configuring computer systems and applications for a large company
· Installing and configuring computer hardware, software, systems, networks, printers and scanners
· Monitoring and maintaining computer systems and networks
· Responding in a timely manner to service issues and requests
· Providing technical support across the company (this may be in person or over the phone)
· Setting up accounts for new users
· Repairing and replacing equipment as necessary
· Testing new technology
· Possibly training more junior staff members
Job Role :
· Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates / individuals involved
· Act as the initial point of contact for all computer and system related concerns from clients or other employees
· Assist management in creating training materials pertaining to computer troubleshooting and usage
· Organize and file documentation pertaining to warranties and instructional guides for computer hardware
· Maintain a working log detailed all required system updates, as well as date of completion
· Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
· Resolve technical issues related to network interruptions
· Actively update, maintain and monitor all aspects of computer networks.
Kindly share your C.V. on “[email protected]” with mentioning job title
