Customer Support Specialist jobs at JTL Xpress September 2020

-Respond to customer queries in a timely and accurate way, via phone, email or chat

-Identify customer needs and help customers use specific features

-Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

-Update our internal databases with information about issues and useful discussions with customers

-Monitor customer complaints and following up.

-Gather customer feedback and share with our Product, Sales and Operations

-Experience as a Customer Support Specialist or similar CS role

-Familiarity with our industry is a plus (courier services)

-Understanding of how CRM systems work

-Excellent communication and problem-solving skills

-Multi-tasking abilities

-Good command of using Microsoft-office

Please send your CV to

mail to : h.jtlxpress@gmail.com

Or call on 01022883352

8 hours shift

Location :nasr city