Assistant Call Center Manager jobs at Buffalo Burger August 2020

Buffalo Burger now is hiring:-
– Associate / assistant call center manager
5 to 7 years of experience in same field
Work location : nasr city
Medical and social insurance
Job responsibilities:
 Leading, training and managing Supervisors of the call center and handling any issues that may arise.
 Forecasts and tracks call center performance metrics
 Set supervisors, team leaders and account advisors monthly objectives
 Translate the management feedback to actions aiming at improving the level of satisfaction of the end-user and meeting the communicated objectives
 Align with other support functions and ensure that all business requirements are considered and contribute the HR team of performing the technical interviews to select the
Tarfet criteria.
 Supervise and direct operation team leaders and provide support – within the process frame – in the unusual case escalations if any and coach the team actions.
If any one interested send me your cv at
[email protected]
With job title in subject

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