Patient Experience Audit Manager Jobs in Andalusia Group November 2019

About the Job

Review the performance of each team member at the departmental objectives discussion appraisal
Provide customer service personnel with guidance in handling difficult or complex issues or problems so they can be resolved effectively and efficiently.
Sending the discharge cases for Lab manager
Rounds in ICU, CCU, inpatients
Sending report for cash and credit patients with doctor name and required procedures or service to be sent to the call center for follow up
Sending rounds reports with bed numbers and nursing ratio
Customer service daily activities for the day before.
Maintains a continuous customer satisfaction level to all patients by preventing or handling their complaints either official or unofficial.
Boost word of mouth by providing best-in class service before, during and after patients stay.
Holding customer satisfaction surveys for diverse hospital services.
Follow up the complaints with management till resolving it and provide customer with appropriate feedbacks within a strict time limit.
Handling the DAMA cases
Sending a welcoming messages to new entrance patients
Build loyalty through customer service.
Redefine evaluation criteria for customer service

Job Requirements

Bachelor degree
Excellent command of English
Six Years of Experience in Customer Service. Preferable: (Experience in Medical & Health Care Organizations)
Strong knowledge of Microsoft Office.
Focus on quality and customer service
Must be proficient with Microsoft Office (intermediate Word, basic Excel)
Must be able to effectively deal with people at all levels inside and outside of the Company
Creative ability & writing proficiency
Must adapt well to change and successfully set and adjust priorities as needed

To Apply from HERE: