About the Job
job Responsibilities
- Support activation team members in clients training as a first phase of the activation plan.
- Design activation reports and monitors activations progress for each service and each client.
- Work alongside activation team members to create client performance dashboards and are integral in presentations to clients on an ongoing basis.
- Tracks the features’ issues to solve the clients’ ticket within the deadline.
- Evaluate the current activation status of each client to ensure the clients’ satisfaction.
- Helps with new business opportunities (as needed).
- Understand clients’ needs and support them based on the strategic activation plan.
Job Requirements
- Bachelor degree, in a relevant field (Computer Science, Learning Technologies, Information Technology, Information System, Management Information System).
- Experience in learning projects planning and coordination (is preferred).
- Fluent in both English and Arabic.
- Highly proficient level computer skills including MS Word, PowerPoint, Excel, Outlook and CRM.
- Ability to work independently and with a team with minimum supervision.
- Excellent verbal and written communication skills.
- Strong attention to detail, strong analytical and organizational skills.
- Must possess an ability to handle multiple tasks and deadlines, and work well with others in a fast-paced environment.
- Should be able to organize and prioritize own work with limited supervision.
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