About the Job
- Work on activities related to incident management, problem management, change management, and release management involving multiple BI technologies. Your key responsibilities are:
- Delivers a positive customer experience for all customers and ensures a smooth execution of the end to end shipment lifecycle by working closely with the customer and internal teams
- Is fully responsible for customer satisfaction and has experience with customer interaction
- Handles incoming customer services queries, issues and exception management
- Take full responsibilities and end-to-end ownership of customer shipments and issues
- Act and communicate proactively and keep customers informed of any issues or changes in the booking.
- Take responsibility for the execution of shipment lifecycle process including cross functional coordination.
- Engage in constructive problem resolution and provide solutions.
- Address root causes and seek continuous improvements
- Follows up on opportunities for new customers, lost or inactive accounts as well as regular accounts,
- This includes conducting campaigns and sales promotions across customer opportunities
- Ensures all products and services are sold to the customer to maximise profitability
- Manages the sales pipeline, segmentation and accurate forecasting
Job Requirements
Technical Skills:
- Relevant customer service experience is added advantage.
- Previous experience in shipping/ logistics is preferred.
- Attentive to details and able to adhere to tight schedules
- An excellent team player.
- Able to work under pressure.
- Able to qualify leads.
- Strong interpersonal and communication skills.
- Agility to adapt to changes
- Eagerness to learn and adapt to new/updated processes
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