We are hiring now Quality assurance specialist at wham clinics with the following criteria:
1-the role of the Quality Analyst is to perform quality assurance audits on phone calls and case logs.
2-The QA will review and grade customer contact events for technical accuracy, compliance to policies and procedures and observable soft skills.
3-Provide feedback to assist in the creation of quality standards and performance improvement goals.
4-Performing Case and Call assessments within agreed timeliness Producing Quality Reports.
5-Providing feedback to the Quality Manager, Team Leaders, and Coaches
6-Listen to Calls both Live and recorded Daily Case monitoring Compile,
7-Analyze and publish quality data Investigate and determine the root cause of customer complaints One on One feedback sessions Calibration with team members and other support staff Analyze Customer surveys.
Job Requirements:
1-Bachelor’s Degree (preferred science)
2-minimum 2 years experience as QA specialist
3-Communication Skills.
4-Technical writing ability.
5-Analytical Skills
6-Strong Organizational Skills
7-Time Management.
8-Problem Solving
So if you interested kindly send your cv at [email protected] or send whats app message to 01149594901
