About the Job
- Dealing with customers in friendly, polite, and professional way to handle customers’ requirements.
- Responsible of patient reservation.
- Maintain records of interactions with the customers in an orderly manner.
- Calling our prospect patient to inform them with our new offers/promotions.
- Coordinate the schedules with doctors.
- Maintain a follow up on the customer, whose query you had solved, Ensure they are satisfied with your answer.
- Responsible for patient’s reports and records delivery by hand or via email.
- Arrange schedules of per-employment and pre-insurance cases.
- Ask customers to fill satisfaction survey.
- Submit daily, weekly, monthly reports to his/her direct line manager.
- Performs other tasks as assigned (by Manager) within the realm of his/her position, qualifications and capabilities.
Job Requirements
- Bachelor degree in any discipline.
- 6 Months to 1 year Experience in Call Center
- Good in English
- Good in Ms office.
- Excellent in Communication and Negotiation skills
- Shift Based
- Gender: Females only
- Location: Nasr City
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