Support Engineer Vacancy in available at IT-Pillars Egypt branch
Job description:
– Support customers and company engineers by providing troubleshooting / knowledge transfer
– Assist clients with installation, configuration and resolving issues remotely for company software solutions
– Log support tickets and track status with different team members
– Support tickets coordination and followup
– Develop articles / blogs for scenarios related to company products
– Develop training materials for company products
Job Requirements:
– Knowledge of Microsoft Operating Systems and Products (Active Directory, Exchange) is a must.
– Ability to analyze and troubleshoot issues with common sense
– Excellent Communication skills are required
– Ability to write technical documents / plans
Kindly send your CV to [email protected] with subject : Support Engineer
