Title: Incident management specialist
Role:
– Provide technical point of contact for the incidents of the customers.
– Own the resolution and troubleshooting responsibility of the reported customer incidents either solely or with the intervention of other teams or experts within the time frame agreed with the business (i.e. IP-VPN & Cisco IP telephony services ).
– Diagnose fault-related incidents by effectively utilizing software diagnostics and other network utility programs.
– Perform technical escalations to different Problem Management teams in line with the company’s procedure and case excellence policy.
Requirements:
– Bachelors degree in Telecommunications engineering or Computer Engineering
– CCNA routing and switching certified is preferred .
– CCNA voice is preferred.
– 0 to 2 years of experience.
please send your CV to [email protected]
And cc: [email protected]
