Retail Sales Rep- SUEZ Region
MAJOR DUTIES AND RESPONSIBILITIES
Customer Experience
· Greet the customer on counter with warmth, courtesy & personalized greeting
· In low traffic periods, meet the customer at the door (acting as greeter)
· Generating a proper queuing ticket for the customer
· Full customer need assessment by proper probing to identify the customer’s needs
· Offering the best fit to the customer through cross sell/up sell when applicable according to the customer’s type/segment
· Fulfilling the customer need with speed & simplicity (Can do attitude)
· Handle customers’ inquiries & complains in a positive manner
· Acting as customer’s telecom advisor
· Ensure that the customer got all the needed service before leaving the counter
· Farewell the customer & invite him to revisit our store
· Provide strong & updated product knowledge & competition’s offers awareness
· Supporting in maintaining the store’s look & feel standards at all times
· Full awareness & implementation of P & P
التقديم من هنا
https://vodafone.taleo.net/careersection/2a/jobdetail.ftl?lang=en&job=OUT00000J&src=JB-13160
