Misr Online Company for integrated solutions and security systems
Located in Nasr City
Customer Service Representative
About the Job
Female Customer Service Representative
• Greet customers warmly and ascertain problem or reason for calling.
• Resolve customer complaints via phone, email, mail, or social media.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders
• Answer questions about warranties or terms of sale.
• Suggest solutions when a product malfunctions.
• Work with customer service manager to ensure proper customer service is being delivered
Job Requirements
• Preferably in possession of a business / commerce diploma or degree, or at least 1 years work experience in Sales & customer service or similar field
• Oral and written skills, strong interpersonal skills and superior organizational abilities.
• Ability to be flexible and multitasking.
• Qualified in professional use of Microsoft tools
• Excellent fluency in English spoken and written is a must
Sales Executive -Security and Surveillance ( Telesales)
About the Job
• Knowing the company and related products and/or services very well
• Present the company and related solutions within his appropriate sectors and/or named accounts.
• Building a strong pipeline from both Individuals and corporate – Preparing elegant professional proposal
• Closing sales successfully.
• Initial calling for a new potential customers and building up a strong pipeline
• Follow up with existing related sector customer Database to and new accounts to build up a strong pipeline.
• Coordinate with the customer services of what is the new schedule and the best scheduling for prospective customer
• Generate new quotations and/or proposals
• Promote positive relationships with vendors and distributors
• Prepare and analyze complex and technical specifications of products
• Evaluate market demand and try to meet customers needs and expectations
• Provide customer services after selling the product or service
• Provide customers relevant information about the products and services the company sells
Job Requirements
• University Graduate
• Graduate with 2+ years’ experience in a sales position (preferable from similar environment)
• A proper IT background will be an advantage
• Excellent oral and written communication skills
• Excellent oral and written English language
• Interpersonal competences and presentation skills
• Excellent telephone manners
• Highly organized and good planner
• Efficient in time management
• Able to work under pressure
• Able to meet deadlines
• Excellent negotiation skills
• Team worker
• Able to supervise and coordinate a team
• Business awareness
• Polite and problem solver
Please send your CV with recent photo to [email protected]
