وظائف Help Desk فى Kodzanoa مارس2014

Help Desk Coordinator Required – KidZania Cairo
KidZania Cairo is looking forward for hiring Help Desk Coordinator will be responsible for
Qualifications & Requirements:
Minimum of 1 to 2 years of relevant experience required, preferably experience in working with:
• System Center Family
• Active Director
• Group Policy
• Microsoft exchange

Responsibilities will include
• Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.
• Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.
• Manage service requests, software installations, new computer setups, upgrades, etc.
• Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
• Monitor daily backups.
• Ability to work independently and in a team environment.
• Ability to communicate well with internal and external contacts.
Working Conditions:
• Location: KidZania Cairo – Cairo Festival City
• Working Days: 6 working days “1 day off Rotational “
• Working hours: 8 working hours – Shift Basis
1. Morning Shift : 8 am to 4 pm
2. Evening Shift : 3 pm to 11 pm
For all interested Candidates , Kindly send copy of your updated CV to Sara.Mohamed@edrak.com.eg attached with a recent photo and state that vacancy title in the subject.