| Employer | Confidential Company |
| Job Title | Junior Support Engineer (Communication& Electronics Engineer) |
| Category | Communication, Electronics Engineering |
| Languages | English |
| Country | Al Mohandessein, Giza, Egypt |
| Job Type | Full Time |
| Description | Provides technical support and periodic preventive maintenance activities related to point of Sales systems products (mainly POS hardware) located at customer sites (Hotels & Restaurants across Egypt). Troubleshoots, Supports & Repairs POS hardware at customer sites. Determines critical issues, potential hardware &/or corruption problems appropriately and performs appropriate escalation, when needed. Performs periodic preventive maintenance fulfilling the agreed maintenance plan or assignments. Provides a prompt update to all support management systems, like: FC Client, CRM,.., etc. Assists to POS workshop team in repairing defective hardware when needed. Responsible for maintaining the highest quality Service Delivery, providing problem solving and troubleshooting while maximizing customer satisfaction. Continuously provide management with timely feedback and reports that includes but not limited to analysis of work progress in addition to suggestions for improvement and further development. |
| Qualifications | a Bachelor degree of engineering (Communication, Electronics or Computer Science). Fresh Graduate or 1 year experience in a similar or related field. Good command of English language. Experience in dealing with Oracle (PL/SQL, Forms, Reports builder), Crystal reports, Windows 2003 Server. Very good knowledge of hardware repair, circuit diagrams, PC & servers support. Proficient in current Windows Server and Desktop Operating Systems Greater Cairo resident is preferable. Ability to travel inside Egypt as well as oversees whenever required by business needs. Very good communication skills with a friendly customer oriented manner. |
| Gender | Male |
| Education major | a Bachelor degree of engineering (Communication, Electronics or Computer Science) |
| Experience | 1 – 2 |
| Salary (L.E.) | Negotiable |
| Comments | Kindly write the job title in the subject |
| Job Contact Person | HR Department |
| Job Contact Email | HR_kma@yahoo.com |
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