Call Center Supervisor jobs January 2020

A reputable hospital located in Dokki is currently looking for hiring Call center supervisor.

Job Criteria:

· Leadership skills.

· Strong negotiation and persuasion skills

· High education.

· Minimum two years experience in the same position.

· Good communication skills.

· Good analytic.

· Very good command in English language.

· Ability to motivate and mentor team.

· Presenting new opportunities & challenges for additional development.

· Good knowledge of Microsoft office programs.

· Medical background is preferred.

Responsibilities:

· Perform operational reporting with assigned business.

· Technical issues over floor facilities.

· Absenteeism report on daily basis.

· Data management monitoring by dashboard.

· Send daily reports to his team members related to their performance.

· Attend the important meeting which related to his unit.

· Create escalation in the invalid quality error.

· Handling any Quality Errors within agreed service level.

· Manage any unplanned leave

· Communicate with CRM Coordinator for any inquiry through the agreed channel.

· Handle attrition cases and send to concerned team.

· Send weekly report to his team members including the quality & target achievement.

· Perform operational monitoring calls for assigned business units agents.

· Handle the assigned tasks.

· Handle annual requests and send to concerned team.

· Set one to one meeting with every agent to discuss KPI’s on monthly basis.

· Set action plane for poor performance agent for improvement.

· Positive feedback will be required to motivate his members.

· Set monthly meeting with the team to discuss the team issues and performance.

· Responsible to apply Quality Control recommendations & Findings

· Attend Quality Calibration session.

If you are ready to have a new challenge, we will receive your resume on :
hebasallaam73@gmail.com