About the Job
- Coordinate regular meetings with Systems vendors to track issues and ensure systems stability.
- Provide consultancy services related to managed Systems to other lines of IT support and in cross teams initiatives.
- Managing the crisis related to the managed systems and report to vendors and management when needed.
- Report the day-to-day work & KPIs required to keep the managed systems up, running and supporting the business activities
- Design, implement, and support highly-performance, highly-available infrastructure of on-premises hardware and on public clouds.
- Day-to-day operations of the systems including systems administration, monitoring and storage performance.
- Assisting with internal and external support of deployed IT and Web services.
- Planning, Implementation and monitoring of backups, disaster plans and fault tolerance.
- Administrates users’ accounts by adding/deleting/modifying accounts, email accounts, FTP accounts, chat accounts, Antivirus and handle authentication and authorization on resources.
- Participation in service cloud based administration such as Antivirus, Office 365, SharePoint and Monitoring/Alerting systems.
- Updating the technical documentation and the team knowledge base.
- Assess new technologies and products, applying industry best practices and methodologies to operations activities.
- Participate in the overall secure design and performance of system/server’s environment.
- Conducting periodic safety tests of system performance, reliability, and load, assists the service desk and operations in resolving system performance issues.
- Take lead in resolving operational issues, perform root cause analysis, and implement necessary corrective actions to prevent re-occurrence
Job Requirements
- Excellent experience in Client management systems, Asset management, and operation management systems.
- Faculty of engineering or computer science graduate is preferred.
- IT experience from ( 6 – 8 years).
- + 4 years minimum experience as a dedicated Microsoft system administrator in a large-scale enterprise .
- Expertise in Microsoft cloud technologies such as Office 365 and SharePoint.
- Excellent English written and spoken.
- Very Good Presentation, analytical & Problem-Solving Skills.
- Knowledge of Storage management, provisioning, and optimization.
- A resident of Cairo .
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