The purpose of this position is to provide assistance to the facility management team to ensure the successful competition of client facility needs.
Responds to client inquires and concerns. Ensures timely and quality service delivery to clients. Follows up with clients to ensure customer satisfaction.
Creates work orders and assigns work orders to multiple technicians, subcontractors and vendors. Communicates work orders to technicians and assists management in resolving problems.
Provides reports on open and closed work orders and checks status with the appropriate technician or vendor.
“Maintains files on work orders, proposals, and department files.
Creates vendor files and checks accuracy on completed paperwork submitted by vendors. ”
Trains vendors on work order and billing procedures. Processes invoices and ensures proper cost center coding.
Assists with the inspections on the facility campus.
Uses pc and/or PDA for work order system, email, ESS and training.
Assist with process and procedure training.
Other duties may be assigned.
Appropriate vocational qualifications.
Minimum of two years of related experience and/or training.
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
Operate budgets on behalf of line manager
Liaison with contractors on ordering and invoicing queries.
Invoice reconciliation/confirmation for finance.
Assist as required in; collation of performance management data, delivery of service development initiatives, budgetary control as required.
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
To Apply for this Job:
2-Contract Support
To provide exceptional customer service and comprehensive administrative services to the client and the contract. In order to be successful in the role it is key that the Contract Support understands procedures, processes and operates them to the required standards.
Identify and help drive implementation of savings opportunities to ensure customer and GWS financial savings targets are maximized.
Drive high quality commercial performance through understanding the contractual commitments, allow better buying and use preferred suppliers.
Compiling of the Contract Review pack
Conducting supplier surveys on MySupplier
Compiling of the Customer Monthly Management Report
Co-ordination of sub-contractor files, ensuring they are statutorily compliant with QHSE requirements
Reporting and management of work management system
Logging hazards & customer feedback on the QHSE Management Portal
Support the preparation and delivery of monthly Contract and Business Unit Reviews.
Co-ordination of the billing application, calculating margins, raising invoices and submitting to client
Chasing of debt to keep within contractual terms
Creation and review of management reports such as P&L, WIP, Debt, OPO’s & Invoice Pool
Hold academic passes with at least GCSE Maths and English or equivalent.
Previous experience of a service industry role
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
To Apply for this Job:
https://wuzzuf.net/jobs/p/216423-Contract-Support-CBRE-GWS-Giza-Egypt?l=sp&t=sj&a=search-v3&o=24
