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The Transversal Delivery Manager is in charge of :
Managing Handovers on Operational side
Managing Operational Projects (Release and Patch / Refresh / Lifecycle / Capacity / Maintenance)
Managing Operational Complex Incident and Crisis
Managing Operational platform (TMD activities)Main activities:
OCB OPS Referent for one or more major Transversal Infrastructure management
Current scope of transversal infrastructures are amongst Storage, Backup, Monitoring, Network, Admin Zones…
Close collaboration with related Suppliers, Engineering and Implementation teams
Introduce transversal infrastructure to new usage features and suggest their evolution/extension
Contribute to capacity management at a cost effective level
Help Asset Management team on maintenance contracts with appropriate support coverage and budget allocation/costs
Coordinate simple and complex change with multiple stakeholders
Manage the Release & Patch Management process with the Operation teams to make sure the infrastructure is up-to-date. Make sure the appropriate CAB are activated and obtain OCB CAB approval.
Close collaboration with related Operation teams :
Ensure TOO validate implemented projects correctly according to the handover checklist
Support & Assist our transversal infrastructures in their service usage (Best practices, configuration, Q&A, help/follow to the incident resolution)
Manage either proactive or corrective action plan (SIP)
Lead the crisis from the transversal infrastructure perspective to reduce impacts on offers/customers services. This means to be available on 24×7 exceptionally.
Resolve blocking point during incidents, crisis or simple request
Technical Manager Dedicated (TMD) is involved during the lifecycle of a given platform or customer :He is the main operational and implementation point of contact
He can assist the Vertical SDM during technical meeting with the customer
He can contribute to pre sales study for extension and refresh program
Its aim is to « hide » the technologies and to focus on services Scalability/Availability/Quality
about youTechnical skills/Knowledge:
Customer Oriented and strong sensitivity to Customer satisfaction
Real leadership to lead transversal/customer crisis
Ability to work under pressure
Strong Project Management skills with Financial Efficiency spirit
Strong Communication skills
Strong ITIL KnowledgeTransversal Management and coordination capacity
Strong Analysis skills
Good knowledge in Network, Virtualization, Storage & Backup Solutions for Cloud Solutions
English and French fluent is a plus
Good interpersonal, team-build and leadership skills
Proactive, self-motivated and determined attitude
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